Monitoring FAQs

Yes, using a mixture of SNMP and WMI queries you can get all of this information and more

 

netPrefect will capture all of the performance information that you require from your managed devices and can present that information to you in the form of time series graphs. netPrefect will even determine that a performance metric has exceeded threshold and automatically generate alerts, clearing the alerts when those metrics have fallen below the threshold. For trend analysis, netPrefect provides the raw data to external systems that are specifically designed for analysing trends and which will also allow you to merge data from other sources in your reports.

 

Yes, netPrefect can monitor all aspects of a server including multiple applications.

 

If the switches are managed or “smart” then yes, SNMP will typically be used to monitor and manage the switch.

 

Yes, the managed device must be running an SNMP agent, this is typically built into most devices and simply needs to be enabled. On windows, the SNMP agent is not installed by default and must be added to the running system.

 

Yes, netPrefect is built with multiple disparate networks in mind. It is equally capable of monitoring and managing a single location.

 

The GUI can monitor multiple customers at once using its hierarchical tree view.

 

Yes, netPrefect has a security system that allows users to be assigned the managed devices that they are allowed to see along with the levels of interaction with those devices. Customers can be given their own login credentials that are set up to only allow them to see their own systems when they log in through the GUI or web interface.

 

No limit is built into the software, but there will be a practical limit based on performance of the hardware that is being used to run netPrefect. However, when this limit is reached, simply install more hardware to extend the number of devices that netPrefect can manage.

 

Yes, if the environmental monitor can provide the temperature information to netPrefect via one of its standard transports.

 

Yes, but be aware that if the server is down, then you have no visibility of any of the devices that that server manager is monitoring.

 

Yes, you can send notification to you customer at the same time as it is sent to you, when the issue is first detected by netPrefect.

 

Yes, using the WMI transport.

 

You can publish managed device statistics to the customer via the built in web server. This allows the customer to view the current state of their systems as well as view any outstanding alerts that may be raised for any given device.

 

Yes, netPrefect can be configured to monitor the installed software on a managed device and to generate an event/alert when new software is installed.

 

We currently have the capability to monitor Exchange, but have not yet built any standard rules. This is on our roadmap to do for the next release and will also be available as an importable management pack before the next release when we have completed the work.

 

Yes, events generated by netPrefect can be used to update an external trouble ticketing system, either directly by inserting records into its database, or by sending the trouble ticketing system an email in order to automatically create a ticket.

 

Yes, we can monitor ACER devices, RAID sets and their controllers providing they present their status information to us via one of our transports e.g. SNMP.

 

No, we do not currently have the ability to monitor the Microsoft patch distribution system. We can, however, using WMI, tell you what you have installed on your managed devices. You can then compare that information with your sources of upd

 

We provide a number of rules that are aimed at Cisco devices. However, in general, as with all netPrefect items, rules can easily be copied and modified to suit specific device types and behave in the way that you need for your environment. If you need help configuring any rules you only need to ask, and we will be happy to help.

 

Absolutely. netPrefect provides Enterprise functionality and scalability but at a price ideally suited to the SME.