Your business is built on offering customers a
comprehensive end-to-end managed service that exceeds their service level expectations.
24/7 monitoring and management of the core IT infrastructure is essential to maintain the highest levels of customer service, but this becomes increasingly difficult and costly as the scope, range and complexity of the services you offer increases.
netPrefect™ provides the ability to monitor and control every device on an IT network, regardless of its location, platform or traffic type. This enables you to significantly increase the availability, quality and security of the services you deliver to your customers:
- Unplanned system downtime is reduced, through the prediction and avoidance of failure
- Mean repair times are reduced, with automatic alerting of key personnel and no requirement for staff to travel to remote sites
- Knowledge can be embedded into the solution, so that dependency on specific individuals is reduced
- Access to all network attached devices from local or remote management stations in multiple locations allows problem sharing and faster resolution
- A comprehensive audit trail with event filtering enables speedy problem source isolation and allows effective steps to be taken against recurrence.
This increase in service quality can be achieved, whilst reducing operating costs:
- No requirement for on-site personnel to monitor equipment at remote locations
- Your operational support team is centralised and rationalised around a single and comprehensive management solution
- Redundancy of IT equipment is reduced, as legacy, current and next generation devices can all be managed with a single solution
- New devices can be selected on performance/cost rather than being locked in to a specific manufacturer
- Space requirement in data centres is reduced, with no system consoles required, and no on-site access needed for management.
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netPrefect™ is a multi-platform software solution that uses a combination of in-band and out-of-band management to provide fully comprehensive remote device management.
 In-Band management uses the same communications channels that the devices themselves support. Most networking equipment such as switches, routers, network appliances and servers can be managed in-band using SNMP protocols.
 Out-of-Band management is an alternative means of accessing remote devices when, for example, the in-band communications channel is down, thus providing an always available back-up management solution. In addition, some devices based on older technology cannot be managed with in-band solutions - for these devices, out-of-band management that communicates with the devices directly through their console (RS232) port is the only answer.
By uniquely combining in-band and out-of-band management in a single solution, netPrefect™ enables your business to significantly increase the availability, quality and security of the services you deliver to your customers. |
