When you investigate an alert, can it all be conducted through a single screen?

Yes, all interaction with netPrefect™ and the devices it is managing is performed through a single GUI (each user has their own instance of the GUI, with their own privileges).

If just the ability to view details about a managed device is required, then a web browser can be used to display them directly without the need to install the GUI. This is ideal for giving your customers the ability to view without interaction with the device.

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