If a service has stalled and we then restart it, will netPrefect identify whether it’s a hardware failure so that we can get a service engineer in?

If the information detailing the root cause of the service fault is available to netPrefect™ (either in log files, or via SNMP/WMI queries) then yes, netPrefect™ can determine the hardware that the engineer needs to replace and, if configured correctly, can even indicate to the engineer the part numbers and locations to get them.

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