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Your business is built on offering customers a comprehensive end-to-end managed service that exceeds their service level expectations. You need the ability to monitor and control every device on an IT network, regardless of its location, platform or traffic type, enabling you to significantly increase the availability, quality and security of the services you deliver to your customers. 24/7 monitoring and management of the core IT infrastructure is essential to maintain the highest levels of customer service, but this becomes increasingly difficult and costly as the scope, range and complexity of the services you offer increases.
The challenge has always been how to centralise the management of all critical IT systems and devices, across a distributed environment. This is nothing new to Cyclone. We've been doing it for years. That
In recent years, government regulations such as Sarbanes-Oxley and HIPAA have been introduced, and with them entirely new headaches for IT professionals. Security requirements are now defined by law. Comprehensive and complete logs of all user activity and security events are now needed, not only to enforce security policy, but to provide accountability and audit trail for adherence to agencies such as the Department of Health and Human Services.